About This Policy
This Privacy Policy explains how EnduroShield USA (“EnduroShield”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, make purchases, or interact with us through mobile messaging services such as SMS and WhatsApp. By using our site or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect the following types of information:
- Personal identifiers – such as your name, phone number, email address, and shipping/billing address
- Payment information – collected and processed securely by third-party providers (e.g., Shopify Payments, PayPal); we do not store full credit card details
- Order details – purchase history, preferences, and related information
- Mobile communications – phone number and message history if you opt in to receive SMS or WhatsApp messages from us
- Technical data – including cookies, IP addresses, device type, and browsing activity on our site
How We Use Your Information
We use your personal information for purposes including:
- Processing and fulfilling your orders
- Providing customer support
- Sending service-related updates (e.g., order confirmations, shipping updates)
- Sending marketing communications (via email, SMS, or WhatsApp) if you have opted in
- Improving our website, services, and customer experience
- Complying with legal and regulatory obligations
SMS and WhatsApp Messaging
If you opt in, we may use your phone number to send you SMS or WhatsApp messages, including order updates, promotions, cart reminders, and other marketing or service-related messages.
By providing your mobile number, you consent to receive recurring automated messages from EnduroShield USA at the number provided, including marketing and service-related communications. Message frequency varies. Message and data rates may apply.
You may unsubscribe at any time by replying STOP to SMS, replying STOP in WhatsApp, or following the unsubscribe instructions in our messages. For help, reply HELP or contact us at sales@enduroshield.com.
WhatsApp is a third-party service operated by Meta Platforms Inc. Your use of WhatsApp is also subject to their Privacy Policy.
Sharing of Information
We do not sell your personal information. We may share your information with trusted third parties to help us operate our business, such as:
- Payment processors
- Shipping and logistics providers
- Email, SMS, and WhatsApp communication platforms
- Analytics and website hosting services
We may also disclose your information if required by law, in response to legal processes, or to protect our rights, safety, or property.
Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience, analyze traffic, and show you relevant promotions. You may adjust your browser settings to refuse cookies, but some site features may not function properly without them.
Your Rights
Depending on your state of residence (such as California), you may have rights to:
- Request access to the personal information we hold about you
- Request deletion of your personal information
- Opt out of the sale or sharing of your personal information
- Withdraw consent for marketing communications
To exercise these rights, contact us at sales@enduroshield.com.
Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. While we use industry-standard measures, no method of transmission over the internet or mobile networks is 100% secure.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Email: sales@enduroshield.com
Address: EnduroShield USA, 110 El Paseo, Santa Barbara CA 93101 USA